Legal

Privacy Policy

Last updated: 8 November 2026

Who I am

This website is run by Emma Reynolds, trading as The Inner Life ("I", "me"). I am the data controller for the personal information described below. Shropshire, UK and Barcelona, Spain. Contact: emma@theinnerlifewithemma.com.

What I collect

Enquiries: your name, email address and the message you send through the contact form.

If we work together: health and wellbeing information you share in the pre-programme questionnaire and in sessions, session notes, scheduling and payment details, and any correspondence.

Some of this, such as health information, is "special category" data. I process it only with your explicit consent.

Why I use it, and my legal basis

To reply to your enquiry (legitimate interests / steps at your request).
To assess suitability and deliver the programme (contract, and your explicit consent for health information).
To keep records, handle payments and meet legal obligations (legal obligation).

I don't use your information for marketing, and I don't add anyone to a mailing list.

Who I share it with

I don't sell or share your information for others' purposes. I use a small number of providers who process it for me:

Website hosting: Vercel
Email: direct to my inbox via the contact form
Video sessions: [to confirm]
Payments: [to confirm]

Some providers are based outside the UK and EU. Where that applies, I rely on appropriate safeguards such as standard contractual clauses or an adequacy decision.

Confidentiality, and its limits

What you share is kept strictly confidential, including the fact that we are working together. Session notes are kept in paper form in a secure location. The only exceptions to confidentiality are where I believe someone is at serious risk of harm, or where I am legally required to disclose information. Where possible, I would tell you first.

How long I keep it

Enquiries with no follow-up: deleted within 12 months.
Client records: kept for five years, then securely destroyed.

Your rights

Under UK and EU GDPR you can ask to access, correct or delete your data, restrict or object to its use, receive it in a portable format, and withdraw consent at any time. Contact me at emma@theinnerlifewithemma.com. I will respond within one month.

You can also complain to the Information Commissioner's Office (ico.org.uk) in the UK, or to the Spanish Data Protection Agency (aepd.es) if you are in Spain.

Cookies

This site doesn't set tracking or advertising cookies. The embedded video player may set its own cookies once you press play.

Changes

I'll update this page if my practices change, and note the date above.